Liveink support

Questions, bugs, privacy requests: one mailbox, a real person reads it.

Please include your phone model, OS version, the Liveink version (Settings, bottom) and, if you can, a screenshot. Do not send passwords. We usually reply within a few days.

Frequently asked questions

How do I add a friend?

Open the Friends tab and share your 6-character invite code or link, or enter a friend's code. The friend request is pending until the other person accepts it.

My friend's drawing does not show on the widget.

Check that both of you are online, that notifications and background refresh are allowed for Liveink, and that the widget is added to the home or lock screen. Open the app once to refresh.

I lost my phone or reinstalled the app. Can I get my account back?

If you signed in with Google or Apple, or made a recovery code, sign in the same way on the new phone. Otherwise the account cannot be recovered, because Liveink holds no email or phone number for you.

How do I delete my account and data?

See Delete your account: Friends tab, Settings, Delete account. If you no longer have the app, email [email protected].

How do I report or block someone?

Open the person in your friend list and choose Report or Block. Reports are reviewed; see the Terms for what is not allowed.

Subscriptions and refunds

Purchases are handled by the App Store or Google Play. Manage or cancel in your store account settings; refunds are decided by the store. Write to us if something does not unlock after a purchase.